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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

You may return the unused item(s) within 14 days of purchase to our Cape Town office.  SMTC may cover the return shipping if the problem is a fault of our own.  Refunds or exchanges will be made once the item is returned to our offices. We will make sure your refund is back in your account within 7 days of receiving your returned product.

Please take resealed package back to any Postnet or Aramex post box at Pick n Pay. Please ensure our details are written correctly on the package.  SMTC – 88 Raats drive Tableview 7441 Cape Town South Africa.

National shipping in South Africa may take up to 4-5 days to deliver. International Shipping takes up to 2-3 weeks. However all care is taken to deliver your item(s) sooner.

Please call +27 825372733 Monday to Thursday 830 – 16h00 Friday 830 – 15h00

We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser.

If you are unfamiliar with your customs fees and charges, please speak to your local postal or customs office for more information.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Customers have up to a maximum of 60 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.

All trademarks, service marks and trade names of SPIRIT MERCHANT used in the site are trademarks or registered trademarks of SPIRIT MERCHANT.

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law,SPIRIT MERCHANT disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. SPIRIT MERCHANT does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. SPIRIT MERCHANT does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

In the event that a SPIRIT MERCHANT product is mistakenly listed at an incorrect price, SPIRIT MERCHANT reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. SPIRIT MERCHANT reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, SPIRIT MERCHANT shall issue a credit to your credit card account in the amount of the incorrect price.

SPIRIT MERCHANT shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if SPIRIT MERCHANT has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

SPIRIT MERCHANT may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to SPIRIT MERCHANT.

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by SPIRIT MERCHANT without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a SPIRIT MERCHANT or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is slanderous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.

SPIRIT MERCHANT does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, SPIRIT MERCHANT is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, SPIRIT MERCHANT reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to SPIRIT MERCHANT in its sole discretion.

You agree to indemnify, defend, and hold harmless SPIRIT MERCHANT, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of SPIRIT MERCHANT products) shall be in the country or provincial courts located in Johannesburg, Gauteng. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of SPIRIT MERCHANT products) must be commenced within one (1) year after the claim or cause of action arises. SPIRIT MERCHANT’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. SPIRIT MERCHANT may assign its rights and duties under this Agreement to any party at any time without notice to you.